Return & Refund Policy

At Zyraedge, operated by Nebyros Veil Stack, we are committed to providing a smooth and reliable shopping experience. In this policy, “we,” “our,” and “us” refer to Nebyros Veil Stack, while “you,” “your,” and “user” refer to our valued customers. By making a purchase, you agree to follow the procedures outlined below. 

Return Eligibility 

To be eligible for a return: 

• Items must remain unused, unwashed, and in their original condition, including all tags, labels, and packaging. 
• All original tags, labels, and packaging must accompany the returned item. 
• Products that have been worn, washed, or altered in any manner are not eligible. 
• Return requests must be submitted within 48 hours of delivery via our customer support team. 
• Items not meeting these requirements may be rejected. 

How to Initiate a Return 

• Submit Your Request: Email your return request, including Order ID and reason, to Nebyrosveilstack@gmail.com. 
• Provide Proof: For defective, damaged, or incorrect items, attach clear photos to expedite processing. 
• Follow Instructions: Upon approval, we will provide step-by-step guidance to complete the return. 

Note: Returns that do not meet the stated conditions may be declined at our discretion. 

Refund Process & Timeline 

• Returned items are inspected to ensure they meet eligibility criteria. 
• You will receive a notification confirming whether the refund is approved or denied. 
• Approved refunds are credited to the original payment method within 5–7 business days. 
• A confirmation email is sent once the refund has been successfully processed. 

Partial Refunds 

If a returned item partially meets return conditions (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion. 

Damaged, Defective, or Incorrect Items 

• For faulty, damaged, or incorrect products, submit a return request within 48 hours of delivery. 
• Attach clear photos or videos of the issue and email them to Nebyrosveilstack@gmail.com for faster resolution. 

Customer Support 

• For any queries or assistance regarding returns and refunds, contact our support team at: Nebyrosveilstack@gmail.com. 
• We value your trust in Zyraedge and are committed to providing a seamless and satisfying shopping experience.